Website Terms of Use
About These Terms
This website, complexsupport.com.au, is operated by Asim Hafeezullah trading as Complex Support Coordination.
These Website Terms apply to your use of this website.
They relate to the website only. The provision of NDIS funded supports and services by Complex Support Coordination is governed by the relevant service agreement and applicable NDIS, professional and legal requirements.
By using this website, you agree to use it lawfully and in accordance with these terms.
General Information
The information on this website is provided for general information about Complex Support Coordination and the services it may provide.
Website information is not intended to replace advice or support appropriate to an individual person's circumstances.
Nothing on this website should be relied upon as individual legal, medical, mental health, financial or other professional advice.
If you would like information about whether a service may be appropriate to your circumstances, please contact Complex Support Coordination.
NDIS Information
The National Disability Insurance Scheme, its legislation, rules, policies, pricing arrangements and administrative processes may change from time to time.
Complex Support Coordination takes reasonable care to provide accurate information but does not guarantee that general NDIS information published on this website will remain current following changes to the Scheme.
For current official information about the NDIS, participants and other website users should refer to the National Disability Insurance Agency and the NDIS Quality and Safeguards Commission.
Whether a particular support or service can be funded through the NDIS depends on the participant's individual circumstances, NDIS plan, available funding and applicable NDIS requirements.
Nothing on this website should be understood as a representation that a particular support or service is automatically NDIS funded or available to every participant.
No NDIA or NDIS Commission Affiliation
Complex Support Coordination is an independent professional practice.
Complex Support Coordination is not part of the National Disability Insurance Agency or the NDIS Quality and Safeguards Commission.
References to the NDIS, NDIA or NDIS Commission on this website are made for descriptive and informational purposes and do not imply endorsement, sponsorship or affiliation.
Information About Services
Descriptions of services on this website provide general information only.
The services that may be provided to an individual participant will depend on factors including:
the participant's circumstances, goals and preferences
their NDIS plan and funding
the nature and scope of the requested service
current capacity
applicable NDIS requirements
whether the service is within the professional scope of the practice
Information on this website does not create an obligation for Complex Support Coordination to provide a particular service.
A professional service relationship is established through appropriate agreement between Complex Support Coordination and the participant or their authorised representative.
Fees and Pricing
Information about fees is provided for general information and should be read together with the participant's service agreement.
NDIS pricing arrangements and price limits may change.
Where a service is provided, the applicable fee and charging arrangements will be discussed and agreed in accordance with relevant NDIS requirements and the participant's service arrangements.
Australian Consumer Law
NDIS participants have the same protections under the Australian Consumer Law as other consumers.
Nothing in these Website Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable Australian law.
The rights and remedies available under consumer law operate in addition to these Website Terms.
Accuracy of Website Information
Complex Support Coordination takes reasonable care when preparing and maintaining information published on this website.
However, information may become outdated, particularly where external legislation, NDIS rules, pricing arrangements, policies or government processes change.
Complex Support Coordination may update, amend or remove website content from time to time.
If you identify information that you believe is inaccurate or out of date, please contact us.
External Links
This website may contain links to websites operated by the NDIA, NDIS Quality and Safeguards Commission, Australian Government agencies, other organisations or third parties.
Links are provided for convenience and access to further information.
Complex Support Coordination does not control external websites and is not responsible for their availability, accuracy, security, privacy practices or content.
Unless expressly stated otherwise, providing a link to another organisation does not constitute endorsement of that organisation, its services or all information published by it.
Users should consider the terms, privacy policies and other information applying to external websites they visit.
Website Security
Complex Support Coordination takes reasonable steps to maintain the security and integrity of this website.
However, no internet service can be guaranteed to be completely secure, continuously available or free from harmful software or other technical problems.
Users are responsible for taking reasonable precautions when accessing websites and downloading material, including maintaining appropriate device and internet security.
If you become aware of a security issue affecting this website, please contact Complex Support Coordination.
Lawful Use
You must not use this website:
for an unlawful purpose
in a way that infringes the rights of another person
to attempt to gain unauthorised access to the website or associated systems
to introduce malicious software or harmful code
to interfere with the operation or security of the website
to transmit material that is unlawful, threatening, defamatory or otherwise prohibited by law
Intellectual Property
Unless otherwise stated, original written content, branding, graphics and other material created for Complex Support Coordination on this website are owned by Complex Support Coordination or used with appropriate permission.
Website content may be viewed, downloaded or printed for personal and non-commercial use.
Content must not be reproduced, substantially modified, republished or used commercially without permission, except where permitted by Australian law.
Names, logos and other intellectual property belonging to the National Disability Insurance Agency, NDIS Quality and Safeguards Commission or other organisations remain the property of their respective owners.
Reliance on Website Information
This website is intended to provide general information rather than advice tailored to a particular person.
To the extent permitted by law, Complex Support Coordination is not responsible for loss arising solely from a person's reliance on general website information without obtaining advice or information appropriate to their particular circumstances.
This provision does not exclude or limit any right, guarantee or remedy that cannot lawfully be excluded or limited under Australian law.
Privacy
Personal information provided through or in connection with this website is handled in accordance with the Complex Support Coordination Privacy Policy.
Please avoid submitting unnecessary sensitive health, disability or personal information through a general website enquiry form.
Feedback and Complaints
Complex Support Coordination welcomes feedback about its services and website.
Information about providing feedback or making a complaint, including external complaint options, is available on the Feedback & Complaints page.
Changes to These Terms
These Website Terms may be reviewed and updated from time to time to reflect changes to the website, the practice, Australian law or NDIS requirements.
The current version will be published on complexsupport.com.au
Governing Law
These Website Terms are governed by the laws applicable in Western Australia and the Commonwealth of Australia.
Nothing in these terms limits any rights a person may have under applicable Commonwealth, State or Territory law.
Contact
Questions about this website or these terms can be directed to:
Complex Support Coordination
Email: hello@complexsupport.com.au
Phone: 0420 307 414
Last updated: September 2026